Delivering Person Centred Services: A Case Management Approach,
1st Edition

Geoff Arnott, Eva Bowers, Stacey Murray

ISBN-13: 9780170438797 | ISBN-10: 0170438791

Copyright 2021

| Not Yet Published

| 560 pages

List Price USD $93.75


Delivering Person-centred Services addresses all the mandatory core competencies as well as all the competencies in the case management specialisation of the Diploma of Community Services. Additional competencies dealing with crisis management, advocacy and research have been added. Successful completion of 16 units is required for qualification. Case studies with practical examples or scenarios demonstrate how your learning can be applied to the real world. They address specialty areas such as youth work, family violence, child protection, mental health, disability and social housing. Reflective practice examples encourage you to think carefully about your learning, especially as it relates to your own experience as a community service worker. To revise what you have learnt, self-check and discussion questions appear at the end of each chapter.

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Meet the Authors

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Geoff Arnott has written several books covering disability, aged care and community services. Geoff worked for more than thirty years in the TAFE system in various roles including deputy head of school and department manager at Swinburne University, in charge of health, recreation and community service programs. Geoff is an active community service volunteer, and was presented with a Commonwealth Deakin service award in 2015.

Eva Bowers is a Head Teacher in Community Services for TAFE NSW and has developed and delivered workplace training such as the Diploma of Community Services, generalist and case management for community services professions in areas of practice including child protection, disability and aged care. Eva has a Social Work/Criminology background and has worked as a Social Worker with children and families, and as a family consultant for people experiencing relationship breakdown and in criminal justice settings. Eva volunteers with a local youth service that provides accommodation and case management for children and young people both in her local community and those in out of home care

Stacey Murray has been working as an instructional designer and curriculum developer in both the Vocational and Higher Education sectors since 2013. Stacey has a particular interest in exploring how learning can be relevant and contextual to individual learners, yet still compliant within the relevant regulatory and quality frameworks.

  • The text has an abundance of self assessments, review and reflective practice for student activities, and the 'Research up close' feature directs the reader to go further and extend their learning. Provides a practice perspective in a competency framework
  • Addresses 18 competency units of the Diploma of Community Services, including all the core units, and the case management electives. Provides a resource for the case management stream
  • The text is connected to workplace experience with vignettes, extension activities, cases and scenarios. Link to policy icons throughout the text guide the reader to current legislation
  • Chapters structured to match competency unit elements and criteria - aligned with training package requirements. A mapping document is provided for delivery, mapped down to performance criteria and page numbers

Table of Contents

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Part 1
1. Develop and implement service programs – includes an overview of the Australian community services sector
2. Develop workplace communication strategies
3. Analyse impacts of sociological factors on clients in community work and services
4. Manage and promote diversity
5. Cultural safety
6. Manage legal and ethical compliance
7. Facilitate workplace debriefing and support processes
8. Reflect on and improve own professional practice
9. Manage work health and safety

Part 2
10. Assess co-existing needs
11. Coordinate complex case requirements
12. Develop, facilitate and review all aspects of case management
13. Provide case management supervision
14. Undertake case management in a child protection framework
15. Counsel clients affected by domestic and family violence

Part 3
16. Provide advocacy and representation services
17. Plan and conduct group activities
18. Research and apply evidence to practice

Cengage provides a range of supplements that are updated in coordination with the main title selection. For more information about these supplements, contact your Learning Consultant.

Delivering Person Centred Services: A Case Management Approach Student Companion Website


Instructor Website for Arnott's Delivering Person Centred Services: A Case Management Approach

This tailored collection of teaching tools includes mapping and solutions manual for in-text questions. Log in or request an account to access instructor resources at cengage.com.au/instructors for Australia or cengage.co.nz/instructors for New Zealand.

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Delivering Person Centred Services: A Case Management Approach

  • ISBN-10: 0170438791
  • ISBN-13: 9780170438797

Price USD$ 93.75


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