Delivering Person-centred Services addresses all the mandatory core competencies as well as all the competencies in the case management specialisation of the Diploma of Community Services. Additional competencies dealing with crisis management, advocacy and research have been added. Successful completion of 16 units is required for qualification.
Case studies with practical examples or scenarios demonstrate how your learning can be applied to the real world. They address specialty areas such as youth work, family violence, child protection, mental health, disability and social housing. Reflective practice examples encourage you to think carefully about your learning, especially as it relates to your own experience as a community service worker. To revise what you have learnt, self-check and discussion questions appear at the end of each chapter.